1. Who We Are
AegisClaim Recovery ("we", "us", "our") is a fund-recovery consultancy registered in England and Wales, operating from Nyhavn 43, 1051 Copenhagen K, Denmark. We help clients who have suffered losses to rogue or unregulated trading platforms pursue recovery through chargeback, regulatory and legal channels.
We take the privacy of everyone who contacts us seriously. This Policy explains what data we collect, why, how long we keep it, and the rights you have under the UK GDPR and the Data Protection Act 2018.
2. What Data We Collect
When you submit an enquiry through our website, we collect the information you give us directly, plus a small amount of technical data about your visit:
- Name, email, phone number and approximate amount lost (from the enquiry form)
- Information you voluntarily share during case assessment — broker names, transaction histories, correspondence
- Basic technical data: IP address, browser type, referring page, UTM campaign parameters
- Cookies and similar technologies, where you have consented
3. Why We Process Your Data
Your personal data is processed for the following defined purposes:
- To assess whether your case is suitable for our recovery services
- To contact you in response to your enquiry and, with your agreement, to manage your case
- To comply with anti-money-laundering, know-your-customer and tax record-keeping obligations
- To improve the security and reliability of our website
4. Legal Basis
We rely on one of the following lawful bases, depending on the purpose: your explicit consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services in a balanced and proportionate way.
5. Who We Share Data With
We share personal data only where necessary and only with carefully chosen parties: our affiliated solicitors and legal partners where litigation is pursued; payment-processor dispute teams where a chargeback is filed; regulators where a formal complaint is submitted on your behalf; and infrastructure providers (hosting, email) under appropriate contractual safeguards. We never sell your data.
6. International Transfers
Where data is transferred outside the UK or EEA, we rely on the UK Addendum to the EU Standard Contractual Clauses or an adequacy decision, depending on the destination country.
7. How Long We Keep Data
Enquiry-only data is retained for up to 24 months and then deleted. Data relating to clients who instruct us is retained for 7 years after case closure, to meet professional record-keeping and regulatory obligations.
8. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. You may also object to certain processing, request portability of your data, and withdraw any consent you have given. Requests can be made to privacy@aegisclaim-recovery.co.uk and will be answered within one month.
9. Complaints
If you are dissatisfied with how we handle your personal data, you may complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this Policy from time to time. The "last updated" date above will always reflect the most recent revision.