1. Acceptance of Terms
These Terms govern your use of the AegisClaim Recovery website and any preliminary case enquiry you submit through it. Using the site or the enquiry form signifies your agreement to these Terms. If you do not agree, please do not use the website.
2. Nature of Services
AegisClaim Recovery is a fund-recovery consultancy. We assist individuals in preparing and pursuing chargeback disputes, regulator complaints, and, in appropriate cases, referring matters to affiliated solicitors for civil proceedings. We are not, by ourselves, a firm of solicitors and we do not provide direct legal advice. Any regulated legal services are delivered by our affiliated, separately regulated legal partners under their own engagement letter with you.
3. The Free Case Review
The free case review is a preliminary assessment based on the information you provide. It does not create a contractual relationship, nor is it a guarantee that we will take on your case. We reserve the right to decline any matter — typically where evidence is insufficient, where losses fall below our minimum threshold, or where no realistic recovery route remains.
4. Fees
- The initial case review is always free of charge.
- If we formally take on your case, fees will be documented in a written engagement letter signed by you in advance.
- For qualifying matters, we operate on a success-fee basis — our fees are payable as a defined percentage of funds actually recovered.
- Third-party costs (court fees, regulator fees, forensic-accounting fees) are disclosed and agreed in advance.
5. No Guarantee of Outcome
Fund recovery outcomes depend on a range of factors outside our control — the payment channel used, the broker's location and regulatory status, the age of the dispute, the responsiveness of banks and regulators, and more. Past successful outcomes are illustrative only and do not constitute a promise of future results. We commit to professional effort and transparent communication, not to specific monetary outcomes.
6. Your Obligations
- You agree to provide accurate and complete information about your case.
- You agree not to initiate parallel recovery efforts through third parties without disclosing this to us.
- You agree to keep and supply documentary evidence relevant to your case as reasonably requested.
- You agree to comply with all applicable anti-money-laundering and KYC requirements.
7. Intellectual Property
All content on this website — text, graphics, logos, design elements — is owned by or licensed to AegisClaim Recovery and is protected by copyright and trademark law. You may not copy, republish or distribute it without our prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, our liability in connection with any engagement is limited to the total fees actually paid by you to AegisClaim Recovery in the twelve months preceding the claim. We accept no liability for indirect, consequential or incidental loss. Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be lawfully excluded.
9. Third-Party Websites
Our website may link to third-party sites for convenience. We do not endorse or assume responsibility for the content, privacy practices or reliability of such sites.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes
We may amend these Terms from time to time. Material changes will be flagged at the top of this page. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.